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Frequently Asked Questions
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Why Borrow a First Aid Kit?
I can buy a first aid kit for $25. Why would I rent one for the same price?
Borrowing Process
I need to order a kit as soon as possible. How much time do you need to deliver it?
How many kits can I borrow at the same time?
Do I need to provide Aid and Assist with a first aid certification to borrow a first aid kit?
Can I reserve one or more first aid kit(s) for a later date?
Can I request additional supplies for one or two products?
Is it possible for me to request a custom inventory list for my kit?
Can I borrow a kit for more than 30 days?
Payment
How can I update my credit card information?
Why do I need to provide the entire kit's value as a deposit when using e-transfer to borrow a kit?
I paid via e-transfer. How long will it take Aid and Assist to return my deposit after my kit is retrieved?
You’re a non-profit. Why are you charging me a service fee?
I will not be able to return my kit within the 30-day return window. Is there a late fee?
My kit was lost or stolen. Am I going to be charged the service fee and an itemized content fee for the entirety of the first aid kit's cost?
I reported my first aid kit lost or stolen and paid the itemized content fee for the cost of the lost or stolen products. I have recently found the first aid kit. Can I return it to get my money back?
Delivery & Retrieval
I will be late arriving for my scheduled retrieval or delivery time. What should I do?
I would like to change my scheduled retrieval or delivery time. What should I do?
I want to cancel my request. What is your refund policy?
I would like to retrieve/return my kit during your office hours but I can’t find your office anywhere. Where are you located?
I would like to return my kit by mail. Is this possible?
Using the First Aid Kit
I think something is missing and/or expired and/or not reflective of your online inventory. Who should I contact?
What happens if I accidentally damage borrowed first aid kit(s)?
Other
I have a latex allergy or an allergy to a common medical product. Is it possible to ensure that these products are not in my kit(s)?
I am severely allergic to pets/common products found in households/common items found in nature. Can you guarantee that the first aid kit(s) I borrow won't have these allergens?
Can I borrow an AED?
I have a personal first aid kit. Can Aid and Assist inventory its contents and restock it on my behalf?
Can I buy one of your first aid kits?
Why did you buy your first aid kits from the United States?
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