Thank you for joining us on Aid and Assist’s launch week! Please don’t hesitate to reach out at inquiries@aidandassist.ca if you have any questions, comments, or feedback.

Frequently Asked Questions

Have a question we haven’t considered? Contact us and we’ll get back to you within 72 hours!

Why Borrow a First Aid Kit?

Why Borrow a First Aid Kit?

Borrowing Process

Payment

Delivery & Retrieval

Using the First Aid Kit

Other

Why Borrow a First Aid Kit?

I can buy a first aid kit for $25. Why would I rent one for the same price?

Borrowing Process

I need to order a kit as soon as possible. How much time do you need to deliver it?

How many kits can I borrow at the same time?

Do I need to provide Aid and Assist with a first aid certification to borrow a first aid kit?

Can I reserve one or more first aid kit(s) for a later date?

Can I request additional supplies for one or two products?

Is it possible for me to request a custom inventory list for my kit?

Can I borrow a kit for more than 30 days?

Payment

How can I update my credit card information?

Why do I need to provide the entire kit's value as a deposit when using e-transfer to borrow a kit?

I paid via e-transfer. How long will it take Aid and Assist to return my deposit after my kit is retrieved?

You’re a non-profit. Why are you charging me a service fee?

I will not be able to return my kit within the 30-day return window. Is there a late fee?

My kit was lost or stolen. Am I going to be charged the service fee and an itemized content fee for the entirety of the first aid kit's cost?

I reported my first aid kit lost or stolen and paid the itemized content fee for the cost of the lost or stolen products. I have recently found the first aid kit. Can I return it to get my money back?

Delivery & Retrieval

I will be late arriving for my scheduled retrieval or delivery time. What should I do?

I would like to change my scheduled retrieval or delivery time. What should I do?

I want to cancel my request. What is your refund policy?

I would like to retrieve/return my kit during your office hours but I can’t find your office anywhere. Where are you located?

I would like to return my kit by mail. Is this possible?

Using the First Aid Kit

I think something is missing and/or expired and/or not reflective of your online inventory. Who should I contact?

What happens if I accidentally damage borrowed first aid kit(s)?

Other

I have a latex allergy or an allergy to a common medical product. Is it possible to ensure that these products are not in my kit(s)?

I am severely allergic to pets/common products found in households/common items found in nature. Can you guarantee that the first aid kit(s) I borrow won't have these allergens?

Can I borrow an AED?

I have a personal first aid kit. Can Aid and Assist inventory its contents and restock it on my behalf?

Can I buy one of your first aid kits?

Why did you buy your first aid kits from the United States?